The first key to successful park operations is perhaps self-evident: human resources. In simple terms, successful park operations depend on the people that your customers (park residents) interact with on a daily, weekly, and monthly basis. Taking the time to recruit personnel who are personable and help your operations run smoothly and efficiently is time-consuming. Effective and consistent recruiting take place both internally and externally. The watchword from industry experts is to “be slow to hire and fast to fire”. That means take your time in interviewing and do background checks to be sure you have the person who will both enjoy the job and do the job properly. Mistakes in hiring are costly. Training takes time and money. If you’ve made a mistake, admit it and quickly terminate the relationship before it gets worse.