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By: Bill Dahlin

Wi-Fi is everywhere and much of the time it is offered for free." Starbucks offers it. So does McDonald's. In fact

WMA Reporter November 2017 Resident Relations Feature Article Warren Buffett's advice to small business owners is this: "The best advice to a small business owner... is never stop thinking about how to delight your customer. Not to satisfy your customer, but to delight your customer. And when you wake up in the morning, start thinking about it. At night, think about it.

A 55 plus Community has been in existence for fifteen (15) years. During that time two sets of on-site managers have managed the property. Each management team has allowed a few families to move in believing the community was well within the 20% margin allowed by Federal Fair Housing regulations.

While setting up a disaster plan for manufactured home communities, be sure to include steps that would reduce the risk of damage or injury.  Here are some actions to consider: 

State and local fair housing laws mirror federal laws, but add additional protected classes. In Oregon, for instance, "marital status" and "source of income" are protected classes in addition to the seven federal classes. To these state and federal classes, cities may add additional protections. Eugene and Corvallis, for example are cities that add "age" to the list.

Editor's Note:  As we start the count down to the next full Oregon Legislative Session (2019) one of the biggest issues our industry faces is how to resolve conflict between residents and landlords.

By:  Jim Joffe

            It seems to me that Resident Relations" encompasses "resident relationships". Those residents with whom you have positive and pleasant interactions are often promoters of your community

What is the price of sleeping well?  When considering what a good property management company provides to a park owner, there may be no more important question than that. 

Beginning, then developing the process