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Bill Miner RV Q&A

For better than two decades, one of the most significant and unpredictable factors influencing the bottom line of multifamily housing properties has been rising utility costs. This doesn't cause quite as much heartburn for property owners who have wisely passed such utilities through to the residents to pay in addition to their rent. However, for the overwhelming majority of properties, particularly those which were developed prior to the 90's, the rent charged typically includes any combination of utilities including water, sewer, garbage, and to a lesser percentage electricity, natural gas, cable television/satellite, and internet services.

Bill Miner RV Q&A

For better than two decades, one of the most significant and unpredictable factors influencing the bottom line of multifamily housing properties has been rising utility costs. This doesn't cause quite as much heartburn for property owners who have wisely passed such utilities through to the residents to pay in addition to their rent. However, for the overwhelming majority of properties, particularly those which were developed prior to the 90's, the rent charged typically includes any combination of utilities including water, sewer, garbage, and to a lesser percentage electricity, natural gas, cable television/satellite, and internet services.

Occupancy By Whose Standard - Part 2 of 2

A tenant's son has a conviction for sex abuse and is still on parole. He was living with his father in the community until neighbors found out about his conviction and began complaining about his presence because this is a family park with many children. We informed the son's father that he would have to leave due to his conviction. He did leave but now he is doing odd jobs here in the park. He also comes into the park to visit his family. We are getting resident complaints because people are still concerned for their children. Is there anything I can do as a manager to keep this man out of our community?

Occupancy By Whose Standard - Part 2 of 2

A tenant's son has a conviction for sex abuse and is still on parole. He was living with his father in the community until neighbors found out about his conviction and began complaining about his presence because this is a family park with many children. We informed the son's father that he would have to leave due to his conviction. He did leave but now he is doing odd jobs here in the park. He also comes into the park to visit his family. We are getting resident complaints because people are still concerned for their children. Is there anything I can do as a manager to keep this man out of our community?

Occupancy By Whose Standard - Part 1 of 2

Question: I have a resident with a "Social Anxiety Disorder." He is not able to attend resident association meetings because of his disorder, and has requested that management not attend, so that he could attend. On two separate occasions the residents have voted unanimously that they wish us to be there. This was done outside of our presence, so we feel the vote was fair and impartial.

Now the resident has created a Facebook page, telling other residents they can submit things to him via email and he will post them anonymously. He wants to ask us about our maintenance agenda and other business/management issues.

I have distributed a letter to him and the rest of the residents stating that we will not respond to posts on that page, since not everyone has a computer to access it. Now he is claiming that his disorder is a "disability" under the Fair Housing Act, and is demanding that we make a "reasonable accommodation" for him by answering his Facebook questions. He has given us a deadline to respond. What should we do?


Occupancy By Whose Standard - Part 1 of 2

Question: I have a resident with a "Social Anxiety Disorder." He is not able to attend resident association meetings because of his disorder, and has requested that management not attend, so that he could attend. On two separate occasions the residents have voted unanimously that they wish us to be there. This was done outside of our presence, so we feel the vote was fair and impartial.

Now the resident has created a Facebook page, telling other residents they can submit things to him via email and he will post them anonymously. He wants to ask us about our maintenance agenda and other business/management issues.

I have distributed a letter to him and the rest of the residents stating that we will not respond to posts on that page, since not everyone has a computer to access it. Now he is claiming that his disorder is a "disability" under the Fair Housing Act, and is demanding that we make a "reasonable accommodation" for him by answering his Facebook questions. He has given us a deadline to respond. What should we do?