Resident Relations

WMA Reporter November 2017 Resident Relations Feature Article Warren Buffett's advice to small business owners is this: "The best advice to a small business owner... is never stop thinking about how to delight your customer. Not to satisfy your customer, but to delight your customer. And when you wake up in the morning, start thinking about it. At night, think about it.

Beginning, then developing the process

The most effective solution is getting good tenants in the first place. Screen each and every potential tenant for credit history, criminal convictions, and evictions. Set your application standards and stick to them (i.e., don't fall for any "hard luck" stories). There are certain restrictions on what may be considered in the evaluation process, so consult an attorney on the specifics.

Those of us that have been associated with this housing form for a length of time have watched and embraced the evolution from trailer to mobilehome to manufactured housing. We are sometimes less passionate about recognizing the evolution from trailer park to today's communities. The key word is community.