Oregon

What We Do for You

 

 

            You do a lot for your communities’ residents. The question is: do we make a mistake by not reminding them from time to time about all of the things they would truly miss if these things went away or were even curtailed? And while it is true that most of the things we do to operate and manage our parks are for reasons like the bottom line, they for sure benefit the residents. Take rent increases, as an example. No one likes them, of course. The sting of a rent increase may be lessened if the residents realize all of the things the owners and managers do with the residents’ best interests at heart. Residents rarely think about what an inviting mobilehome park you provide and what it takes to keep it that way. And, why should they? It’s the owners’ and managers’ job to keep things running smoothly. The next time you: raise the rent, amend a rule, change a policy, reframe it in your own mind and think “what’s the benefit to the resident?”. Everyone’s favorite radio station is WIIFM (What’s In It For Me). We need to adapt our mindset a bit.

 

           

Phil Querin Q&A: 72 Hour Notice and Partial Payment

 

Question: A resident stops by the manager’s office on the 5th of the month and offers to pay $150 of the $350 of rent that is due, and promising to pay the remaining $200 by the 15thof the month.  The tenant claims that the landlord mustaccept the partial payment.  What are the landlord's options?  Can the landlord refuse the partial payment?  Where do you draw the line - say a 72 hour notice has been issued - does that change the partial payment scenario?

 

Records Management - Not Sexy But Essential

 

Resident record management is anything but sexy.  Nevertheless, it is essential to maintaining a profitable manufactured housing community.  All too often community owners and managers think the job of records management is over once a new resident moves into the community.  After all, if the file checklist has been followed and all the appropriate forms have been completed what else is there to do.  Lets examine the importance of maintaining accurate resident records through the use of two examples.

 

 

MHCO Article: Fair Housing Laws Apply When Selling or Renting!

Both state and federal law prohibit discrimination in the selling, renting or leasing of real property.  Federal fair housing laws have been in place since 1968.  Federal law makes it illegal to discriminate in the sale, purchase or lease of property on account of race, color, religion, sex, national origin, familial status or handicap and sexual orientation. 

 

Mediation

Editor's Note:  As we start the count down to the next full Oregon Legislative Session (2019) one of the biggest issues our industry faces is how to resolve conflict between residents and landlords.  Mediation is one of the answers and one that MHCO strongly encourages ALL owners and managers of manufactured home communities to pursue.  Today MHCO is introducing a new ad promoting mediation along with a long term commitment to providing quality articles and information on mediation.